HERE TO HELP

Help & support

Questions before you buy, or help with an existing order? Find the right next step here.

Last updated: 25 October 2026

Before you purchase

Confirm the included features, warehouse allowance, and access start date before paying. Open the relevant offer below and use its seller contact option for a question about your shop.

Payhip checkout and workspace activation are separate. A paid workspace is not automatically activated by checkout; confirm the delivery arrangement with the seller first.

After you purchase

Find the Payhip receipt in the email address used at checkout. The seller's contact details are normally included on the receipt. Use them to ask about access, delivery, corrections and order support. If the receipt is missing, check spam and Payhip purchase confirmation emails before contacting the seller from the product listing.

Refund or cancellation requests

See our refund policy for the request procedure, discretionary criteria and important legal exceptions. Have your purchase email, Payhip reference and a brief problem description ready. Please do not share passwords or payment card information.

Privacy questions

Use the seller contact details at checkout or on your receipt to send a privacy request. Our privacy policy describes the information the current website can handle.

Explore the platform

Get to know the Sponlyra platform and its sales, inventory, purchasing, and reporting workflows. Product figures on this website are illustrative. The free-start button will lead to the system once sign-in is connected.